Practical advice on revenue management, operations, procurement, and guest experience — from people who've worked in the industry.
Most hotels are leaving money on the table with their OTA listings. Here are five proven strategies to improve your ranking, click-through rate, and conversion.
Labor is typically the largest operating expense for hotels. We break down practical workflow changes that reduce hours without impacting guest satisfaction scores.
The repair-or-replace decision is one of the most common questions we get from hotel operators. Here's a straightforward framework to help you decide.
Beyond the unit price, there are freight costs, minimum order quantities, and vendor management overhead. Here's how to build a leaner procurement process.
A thoughtful response to a negative review can actually improve your property's reputation. We share the approach we recommend to our consulting clients.
Revenue per available room is the single most important performance metric in hospitality. Here's what it tells you, what it doesn't, and how to improve it.
If there's a topic you'd like us to cover, or you'd like to speak with one of our consultants directly, we'd love to hear from you.
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